1. General Information

The protection of your personal data is important to us. This Privacy Policy explains how Melody Apartments Estate GmbH, operating under the brand Melody Apartments Vienna, processes personal data when you visit our website or make a booking.

2. Data Controller

Melody Apartments Estate GmbH

Rainergasse 26-28/1/15, 1040 Vienna, Austria

Email: contact.melodyapartments@gmail.com

Phone:+43 676 9123420

3. What Personal Data We Process

Depending on how you use our website, we may process the following personal data:

* Name and contact details

* Email address and telephone number

* Booking and stay information

* Number of guests

* Payment and transaction information

* Communication and correspondence with us

* Technical information such as IP address, browser type and device information

4. Purpose of Data Processing

We process personal data for the following purposes:

* Processing and managing bookings

* Providing our accommodation services

* Communicating with guests

* Processing payments

* Complying with legal obligations

* Preventing misuse and fraud

* Improving our website and services

5. Legal Basis

We process personal data where necessary for the performance of a contract, to comply with legal obligations, based on our legitimate interests or, where required, on the basis of your consent in accordance with the General Data Protection Regulation (GDPR).

6. Booking System and Service Providers

We use external service providers to operate our website and booking system, in particular **Smoobu**. Where necessary, personal data may be transferred to payment providers, technical service providers, public authorities or other service providers involved in providing the booked services.

7. Cookies

Our website may use cookies and similar technologies that are necessary for the technical operation of the website and, where applicable, to improve user experience and analyse website usage. Where required by law, non-essential cookies will only be used after you have given your consent.

8. Data Retention

We store personal data only for as long as necessary for the respective purpose or as required by statutory retention obligations.

9. Your Rights

Under the GDPR, you have, in particular, the following rights:

* Right of access to your personal data

* Right to rectification

* Right to erasure

* Right to restriction of processing

* Right to data portability

* Right to object to certain processing activities

* Right to withdraw consent where processing is based on consent

To exercise your rights, you can contact us at any time using the contact details provided above.

10. Right to Lodge a Complaint

If you believe that the processing of your personal data violates applicable data protection law, you have the right to lodge a complaint with the competent data protection supervisory authority. In Austria, this is: **Austrian Data Protection Authority (Datenschutzbehörde)**

11. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy if our services, legal requirements or data processing practices change.